Is it too much to ask for a little customer service?  For the past few years I was under the impression that it was Calgary’s booming oil town economy that has kept me from receiving my fair share of service.  I have patiently lived with the fact that I must go into The Home Depot to receive a wrong answer, not an “I’m not sure?”, but a wrong answer.  Maybe I’m just crazy, but I find it extremely frustrating buying something that I know I will be returning on my next visit. 

And when did our Canadian culture decide that we must go through a thirty minute circle of single digit frustration before talking to a person who doesn’t even care what I have to say.  I guess there is always the wonderful option of standing in line for an hour to talk to someone who can’t operate their computer because it is completely new to them. 

I know there is something going wrong when I get this compelling feeling to write a letter of gratitude to anyone who offers me a glimpse of emotion towards their job. 

I guess it is not all bad.  It certainly gives people with motivation and a positive attitude the opportunity to do whatever they would like.  This continuously frustrating way of life has given me (one of the people who still cares) a chance to go to work everyday and do something I enjoy. 

Sincerely,

A Canadian who still cares