In recent news headlines, Kelowna’s name comes up with announcements about the new $75 million dollar gigacenter that is being built by IBM and RackForce (a Kelowna company). The 70,000 square foot facility scheduled to open in December 2008, is state of the art, energy efficient, “green” and totally secure. Upon completion it will generate 100 plus new career positions in Kelowna and area.

The gigacenter is purportedly going to be the largest in North America. That raises the question of why would these organizations choose Kelowna as the ideal place to build this very expensive facility?  Well first you have to have a clear understanding of why the facility is needed at all.

The gigacenter fulfills the huge and rapidly increasing need for IT data storage. The continuing explosion of data that is being generated (much of which must be securely stored and instantly retrievable when required for both business needs and legal and governmental requirements) is dramatically taxing data storage capacity worldwide. The gigacenter is designed with “state of the art” security, highest reliability, greatest efficiency, readily accessibility and “green power”.   Huge volumes of data will be transmitted and stored in the Kelowna gigacenter from all over the world.

Kelowna is a unique but also ideal choice as the site for this type of facility due to our moderate climate, earthquake and flood free history, and we are not in a zone normally affected by terrorism or other strife. Our electricity is reliable and “green” hydro electric and we have a very stable economy and a growing IT work force with an excellent work ethic.

All of this makes both the gigacenter and Kelowna the ideal choice for organizations both big and small wanting to avoid the disaster of data loss and have the ability to assure rapid and comprehensive disaster recovery. 

The Okanagan Valley already has a surprising number of high tech organizations with dozens of website design firms, software developers, custom programmers, computer sales and support organizations and manufacturers whose products and services are based on high end technology. On behalf of my employer Toggle Networks Inc. I am now offering to valley businesses our “state of the art”, data protection solutions that fit all enterprises, small, medium or large. 

The movers and shakers in business and community development have created and are solidly behind a “Silicon Vineyard” initiative with support from the Okanagan Science and Technology Council, the Kelowna Chamber of Commerce and the Economic Development Commission. 

The combination of the development of the Gigacenter whose primary function is the secure storage of back up data, the burgeoning growth of IT enterprises in the valley and the “Silicon Vineyard” initiative, has attracted the interest of IT Disaster Recovery and Avoidance experts.

As an example, on October 7, 2008 Toggle Networks Inc. is sponsoring a seminar  “Avoiding a Business Disaster” (naturally being in the Okanagan Valley the no charge format is a Wine & Cheese).

For further information contact ;

Bob Keeling
 Roberts.keeling@togglenetworks.com
(250) 769.9159

Most of us have some form of data backup in place. Unfortunately, this tends to lull us into a false sense of security and that keeps us from addressing how well it is doing the job or from upgrading or changing to better, more reliable, automated systems such as TrueVault the “state of the art” solution from the company I work for Toggle Networks Inc.

(This is not a sales pitch, however I do want you to understand that I am totally committed to the belief that TrueVault is the best data protection system in the world and that bias affects the degree of passion that I bring to this subject.)

Here is the problem:

Any data backup system that relies on human action is automatically less reliable and more expensive than a 100% automated “set it and forget it” solution such as TrueVault.

What happens if one of the dozens of possible disasters occur that causes the loss your data and:

• You attempt to reinstall from tape and the data isn’t there?
• Only part of your data is there?
• You find out that the data recovery will take days or perhaps weeks to accomplish?

These are the hidden dangers. What can they do to you?

What are the hidden costs?

 
 Labour is expensive and the typical tape backup systems that is currently the most common method of backup is way too labour intensive. “Someone” (usually a fairly expensive “someone”) has to change the tape and check the logs daily. They usually then have to transport the tape to an offsite location, swap it for the next rotation and bring the next tape back. Occasionally they should test that the data is there and that the  reinstall does work. In the typical installation the total labour involved averages 23 minutes a day. At today’s cost of labour for “someone” , including fringe benefits labor costs $39 per hour so that amounts to $14.82 a day or over $315 a month plus tapes and depreciation of the tape backup system. We are talking over $4,000 dollars a year in hidden costs!     

Maybe it is time to reconsider how you are backing up your data.

Roberts G. Keeling

Most people define a disaster as something that affects just them:

• A broken fingernail,
• A fender bender,
• A missed promotion or,
• A pimple may qualify,.

Public disaster definitions may include:

• 911 the Twin Towers Disaster,
• The Sinking of the Titanic,
• The Hindenburg dirigible explosion,
• JFK’s assassination.

I suggest the truth for most of us is somewhere in between:

Ø       The loss of a relative,

Ø       The loss of a business,

Ø       A marriage breakup,

Ø       Serious injury or illness for ourselves or a loved one.

Of these, the loss of a business is probably the only one we can prevent.

I lost a business once and in hindsight it was totally unnecessary. It was a viable, very successful business, growing, profitable and I lost it. Why? Well almost without exception, financial advisors, bankers, and accountants will use terms like; “lack of financial controls”, “inadequate capitalization”,  “unrealistic sales forecasts”, etc.  However that type of advisor rarely has started or held the ultimate responsibility for managing a business and that lack of first hand experience makes their opinion lack value. Or that I value anyway. The “why” was my fault as I failed to follow a principle that my business was based on (preventive maintenance of computers) well duhh! I failed to meet my primary responsibility of protecting my business by failing to anticipate and plan on avoiding any and all disasters!

I’ll come back to “why” in a minute; first let me tell you “how”. My business was a computer service. The computer service industry is one where “the only constant is change”. So one year end when we were completing our financials, our accountant recommended we significantly write down the value of our parts inventory as recent changes in our service offerings had reduced the value of the parts. A simple accounting change that did not have much impact on our bottom line.

Wrong!

Our loan manager at our bank freaked! Her position was that as the parts inventory was a significant asset in support of our loan, we had “torpedoed her!” We met with her and her boss and managed to successfully resolve the problem with an accelerated payment plan.

Wrong!

A week later the bank called our loan.  O.K. lets deal with that. As we were sorting out our new plan and budget to pay the called bank loan, we addressed the fact that we were slightly behind on our submissions of employee withholding to Canada Revenue Agency (nothing new, we had been operating this way for years and CRA had always been co-operative). So we met with CRA explained the bank situation and presented CRA with our plan to pay them up to date and they accepted it – no problem.

Wrong!

The next day CRA faxed out a demand to all of our customers to remit all payments due to our company directly to CRA!

Payday was 2 days later & we were dead! We were totally unaware that CRA had just lost a court battle with our bank to establish who had first dibs on the assets of a company that had failed. So CRA covered their butt, by instigating a proactive strike by scooping up our cash before the bank.

This was my disaster defined. If I had been thorough in preventing, planning for and avoiding the issues that triggered this disaster it could have easily been avoided. So I learned a very painful lesson that to avoid a business disaster you must:

Ø       Research thoroughly (What happens if),

o        There is a fire, flood, earthquake, hurricane, tornado, major power outage?

o        How about a postal strike, a serious flu epidemic, a death or incapacitation of a key employee, a labour dispute?

o        What is the impact of the loss of a key contract or customer, or the technology shifts and some of your processes are suddenly obsolete?

o        Or your IT hardware fails and you lose your data and/or you attempt to reinstall from your backup tape or disc system and the data is not all there.

o         What if the bank calls your loan ?

Ø       Determine what needs to be addressed,

Ø       Identify the mitigation of risks through redundant systems (two banks instead of one), (backup and insurance of key staff), etc.

Ø       Ensure you have the best data backup for your computer (and test it)

Ø       Develop and implement full disaster avoidance and recovery plans.

There is an old saying, “Defining the problem takes you 50% of the way to solving it!”

This is especially true in “Disaster definition” and the design, implementation and maintenance of your Disaster Avoidance Plan.

I am a mentor to entrepreneurs. One thing you learn when you are mentoring is if you want to gain a receptive listener you start every suggestion, idea, comment or expression of concern, email, phone message, or text message with the phrase “I suggest”. That avoids negative reactions and helps to ensure your audience is attentive and receptive. So all my mentoring blogs start with “I suggest”.

“I suggest”- when you are dealing with anyone, be they customer, prospect, employer, friend, co-worker that your goal should be to listen. If you ask questions then listen, you will gain a far better insight into the subject and the individual’s true feelings that you otherwise would never have heard of. If you encourage your customer, prospect, employee, friend or relative to share their burdens, problems or concerns and really listen you will learn about things that can significantly assist you to achieve your goal to be a better vendor, employer, friend or relative. This is the secret weapon I have learned (over the past censored number of years in business) to use especially when the individual you are listening to is an unhappy customer, employee, friend or relative. It works like a charm!

I remember when I first started in sales I was very young, hyper-enthusiastic and very confident that I was the best salesman around. One day in the middle of my phenomenal pitch the prospect listened politely as I prattled on and when I was done he asked me if he could ask a question and when I said “Of course!” He asked, “Are you almost done with your presentation as I do not have a lot of time today and if you will stop talking I would like to place an order for your service.”

Stop for a moment and think about those people who everyone identifies are nice guys. I’ll bet they all are quiet, soft spoken people who have learned to listen.

Bob the mentor.

Smart entrepreneurs use mentors to bounce issues, questions and concerns off of to gain the value of experience from people who have been there and done that.  I have owned and operated five companies of my own and currently am mentoring a very exciting IT SaaS (software as a service) that is growing like crazy, about to go public and needs someone like me to significantly improve their chances of success. I love it and they claim that I am dramatically contributing their growth and success.

Bob the IT service mentor